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FREE STANDARD SHIPPING ON ALL U.S ORDERS
FREE STANDARD SHIPPING ON ALL U.S ORDERS

FAQ

ORDERS & PAYMENT

What forms of payment do you accept?

CREDIT CARDS 

We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

PAYPAL

Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

Is VAT included in the final price? How can I claim VAT back?

All prices include VAT. At the moment, we are unable to provide tax refunds for any products purchased via the Grunhorn website.

Can I cancel or change my order?

If you need to cancel or make a change to your order, please don’t hesitate to contact us. We will make every effort to amend your order, but if your order has already been processed, we can’t guarantee that we are able to make the change. If this is the case, you may be able to return your item(s) in line with our online returns policy.

What are your shipping delivery costs and times?

Please consult our Shipping & Delivery page for specific information for your region.

Can I modify my shipping address?

If you need to change your shipping or delivery information once you’ve placed your order, please contact us as soon as you can. Unfortunately we are unable to modify this information once your parcel has been shipped from our warehouse.